Maintenance/Facility Unit

MR. OLLAWA IKECHUKWU KEMMY

Head of Unit Maintenance

Directorate of ICT: Computer Maintenance& Facility Unit

Technical support and service for all issues related to the operation of your Desktop, Laptop and Macintosh computer, iPad, and peripheral devices connected to your computer.

This service is available for

All Michael Okpara University of Agriculture, Umudike; University staff in Colleges, Departments, Units, school laboratories,libraries, teaching and common use spaces, and general offices.

Our Service Includes:

Technical support for your desktop software and hardware (including printers), when you are having issues
Custom image and software configurations for libraries, teaching and common use and school laboratories
Re-imaging of computers to restore default configurations
User-specific configurations of Windows/Macintosh/Linux computing environment to enable connectivity to services
Routine maintenance services including patches, fixes, virus updates, BIOS updates to ensure compatibility with Michael Okpara University of Agriculture, Umudike applications
Run repairs and maintenance of computer systems and peripherals for faculties, departments and units on the campuses.
The unit also runs installation and configuration for crash softwares.
The unit maintains and services the Directorates generator and power backups of the data room.

File Recovery

Virus, spyware and malware scanning and removal
Support for computers located in the MOUAU E-Test Centre, ICT Resource Centre e.t.c.

Home support for Michael Okpara University of Agriculture, Umudike Executive members

Relocation of computer equipment
Other technical troubleshooting where necessary

Service Excludes:

Support for non-pirated University Hardware or Products
Training on Desktop Applications
Large or complex relocation of equipment

Staff of Computer Maintenance & Facility Unit

Staff Name	Qualification	Designation	Phone	Email address
Ollawa Ikechukwu K.	HND, B.Sc (Computer Science)	Head of Unit, Maintenance & Facility	Contact the Web Master	Ollawa.ikechukwu@mouau.edu.ng
Okolie Chinedu C.	B.Sc (Computer Science)	System Analyst/Programmer II	08032515401	okolichinedu@mouau.edu.ng
Emmanuel Anokwute.	HND (Computer Science)	System Analyst/Programmer II	07038716185	Emmaaaaa4real@gmail.com
Ezieme Ezieme N.	PGD, HND (Computer Science)	Higher Technical Officer	08033811747	Ezieme.ezieme”mouau.edu.ng
Uche Agbai.	TCII Certificate	Senior Clerical Officer	07068051271	Uncle4real2008@yahoo.com

Service Availability

Telephone support is available during Service Centre Hours of Operation. Onsite support is available – Monday to Friday 8:00am to 5:00pm.

Cost

There is cost associated with the use of this service.

How do I initiate the service?

This service can be initiated through IT Self-Service or by calling the IT Service Centre.

Contact Us

Web: www.mouau.edu.ng (ITMaintenance Support Service Centre) Email: ithelp@mouau.edu.ng Telephone: 08033811747,08068235020

Our Staff

No personnel found, please create the personnel post to use the item.

MR. OLLAWA IKECHUKWU KEMMY